About Shannon

Shannon Heggem CMG, NCMG, CKO is a pioneer in the pet boarding industry. She created the Global Pet Care Institute after facing (and finding solutions for) the daily kennel operational challenges which she encountered in her own boarding facility for more than 21 years. Shannon shares her expertise as a boarding business consultant, helping other frustrated and overworked kennel owners rethink their own businesses and make strategic changes. She knows the “secret recipe” to boarding kennel success and has developed the Global Pet Care Institute’s VIP Programs to share these valuable methods and insights.

TRENDSETTER: In the 90’s Shannon Heggem burst onto the pet care scene and quickly became THE go-to expert in luxury pet care. She launched one of the very first-ever pet suite facilities in 1992, an unheard-of concept back then. Shannon is known to be a trailblazer, trendsetter, and pet industry pioneer. She has achieved every international certification possible; she is one of only three people in the world who currently hold dual certifications in both grooming and kenneling.

EDUCATOR: Shannon began educating in 1999 when she opened the Montana School of Professional Dog Grooming. She soon realized the need for training in the boarding kennel industry also, and thereby transformed the school into the Fast Track Institute of Pet Careers.Through FTI expanded her training programs to include the boarding kennel industry and pet sitting, in addition to grooming. She has trained thousands of successful pet professionals through her programs.

BUSINESS DEVELOPMENT & STAFF TRAINING: Recognizing the need for top-notch online kennel education, she recently launched the Global Pet Care Institute. This new and exciting program offers online training for facility owners, veterinarians (who offer boarding or grooming services), management, and training for all levels of staffing.

LUXURY: Shannon has designed high-end pet care facilities on four continents, earning the distinction as the global authority for true luxury in pet care. Her design work has been featured in magazines and on reality television.

READ ON to learn more about her life-long dedication to the pet care industry!

Certified Kennel Operator, American Boarding Kennels Association

National Certified Master Groomer, National Dog Groomers Association of America

Certified Master Groomer, International Professional Groomers, Inc.

Certified Pet Care Technician, American Boarding Kennels Association

Advanced Certified Pet Care Technician, American Boarding Kennels Association

Certified Pet CPR, American Red Cross

Owner/Operator Doggy Day Care & Pet Resort (1992-2013)

Founder/Educator Montana School of Professional Dog Grooming (1999-2013)

Founder/Educator Fast Track Institute of Pet Careers (2004-2016)

Owner/Consultant Luxury Unleashed since (1994-current)

Internationally-acclaimed Keynote Speaker since 1999

Member of the prestigious National Speakers Association since 2003

Former certifier for International Professional Groomers, Inc.

Former member Board of Directors International Association of Canine Professionals

Freelance writer for industry publications including Pets +, Pet Services Journal, Grooming Business Magazine, Pet Business Magazine, and many other print and online sources.

“The biggest milestone in my career thus far was getting the phone call from FOX Network to learn that Gordon Ramsay personally requested my design services for an episode of Hotel Hell. The Vermont property that was being featured on his show had a boarding kennel onsite which was in drastic need of attention. The owner of the inn had no idea that a kennel makeover was part of the reveal; I appeared to be just a normal guest…until the end! To play such an integral role in helping the business owner take his boarding facility to the next level was an amazing life experience and career milestone indeed!”

-Shannon Heggem

Watch the Four Seasons Episode of HOTEL HELL by clicking here!